Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at picksmartstores@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at picksmartstores@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at picksmartstores@gmail.com.
Refund and Return Policy for Picksmart Stores
Thank you for shopping with Picksmart Stores! We strive to ensure your satisfaction with every purchase. Please review our refund and return policy below to understand your options.
1. Cancellation Policy
- You may cancel your order at any time until the item has been delivered.
- Once the item has been shipped or delivered, cancellations are no longer possible.
2. Exchange Policy
- If you are not satisfied with your purchase, you may request an exchange within 2 days of receiving the item.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Exchanges are subject to product availability. If the desired replacement item is unavailable, we will work with you to find a suitable alternative.
3. No Refund Policy
- We do not offer refunds for purchased items.
- If you are unsatisfied with your purchase, you may opt for an exchange or store credit to purchase something else from our store.
4. Store Credit Option
- If you wish to return an item but do not want to exchange it, you can receive store credit for the value of the returned item.
- This store credit can be used to purchase any other item from our store.
5. Return Process
- To initiate a return or exchange, please contact our customer service team at [insert email/phone number] within 2 days of receiving your order.
- Provide your order number, the item you wish to return/exchange, and the reason for the return.
- Once approved, you will receive instructions on how to return the item.
- Return shipping costs (if applicable) are the responsibility of the customer unless the item is defective or incorrect.
6. Non-Returnable Items
- For hygiene and safety reasons, certain items are non-returnable and non-exchangeable, such as:
- Personal care products
- Underwear or swimwear
- Items marked as "final sale"
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or store credit at no additional cost to you.
8. Contact Us
For any questions or concerns regarding our refund and return policy, please reach out to us at:
- Email: picksmartstores@gmail.com
- Phone: +974 72020407
- Address: Mirqab Mall - Doha
Thank you for understanding our policies. We appreciate your trust in Picksmart Stores and look forward to serving you again!
*Note: This policy is subject to change without prior notice. Please check our website for the most up-to-date information.*